Frequently Asked Questions

Everything you need to know about Shaba Cosmetics

Are Shaba Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All Shaba Cosmetics products are 100% cruelty-free and are never tested on animals at any stage of production.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for opened products?

Due to the hygienic nature of cosmetics, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.